CynapseA patient-experience platform for health systems — unify feedback capture, AI-assisted service recovery and staff recognition, so every signal from the bedside becomes a faster, better patient journey.
Powered by the AI insight engine — escalations route in minutes.
One hospital, one shift. Every patient signal becomes a faster, better journey.
A patient scans a QR code on the way out. The feedback lands in Cynapse — rated, themed and sentiment-scored — before the wheelchair is back.
The insight engine flags the signal and routes an escalation to the ward lead — with guardrails and an audit trail. The average loop closes in 14 minutes.
Cynapse drafts a warm, compliant response in under twenty seconds. The lead reviews, approves, and the patient hears back the same morning.
A glowing mention names a nurse. Recognition is logged for her review cycle, and the patient is invited to publish the praise as a Google review.
Service-line leads watch sentiment and CAHPS themes move in real time — across every site in the network, not last quarter's survey.
Capture patient feedback across every touchpoint — QR, SMS and rounding consoles — and let the AI insight engine surface sentiment and themes automatically.
Escalations route in minutes, with compliant AI-drafted responses and a tamper-evident audit trail behind every service-recovery loop.
Turn good care into reputation — recognize frontline staff and publish positive patient reviews where future patients will see them.
Tell us about your institution and we'll arrange a walkthrough tailored to your programs, scale and security requirements.
Request a demo →